Purpose – Reinforce the importance of influence skills, collaborative decision‐making and flexible leadership styles in today's complex business environment. Design/methodology/approach – Introduce research conducted by Robert Cialdini, Ph.D. on influence and explain how these skills can...

Purpose – The objective of this paper is o explore the negative consequences of dysfunctional working relationships on individuals, teams and organizations as a whole. More importantly, this article will equip leaders with the insights necessary to recognize the symptoms of this negative...