Business process re‐engineering (BPR) is the latest addition to the armoury of management techniques available. BPR …, some confusion as to what exactly constitutes BPR and how, if at all, BPR should be integrated with other approaches such … as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors …

Many academics have highlighted the emergence of programmed change initiatives such as TQM and BPR and have chronicled …

Describes a case study which leveraged a business process re‐engineering effort through a traditional TQM strategy …. Discusses the interrelationship between TQM and business process re‐engineering and questions whether they are so different or …‐engineering efforts can be driven by shopfloor employees when an appropriate consultative environment is in place and how TQM can assist …

Scrutinizes business process re‐engineering (BPR) programmes and their effect on employees – resistance and inability … to change. Suggests BPR is ot the technically‐driven exercise many consider it to be; but instead groups together … staff aspect is often neglected. Indicates how to implement BPR in a staff‐friendly manner and provides examples to …