Lascelles, D.M.; Dale, B.G. - In: International Journal of Quality & Reliability Management 5 (1988) 5, pp. 76-94
A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry, has been carried out on the general subject of quality improvement. As part of this work a literature survey of the English language papers was conducted on such issues as...