Sets out to examine two questions: first, can an academic‐based approach contribute to benchmarking and self assessment and, second, can tools be developed for use in manufacturing, in particular those to do with technology management. Proposes and tests a procedure for developing and...

This study advocates a planned and integrated approach for achieving continuous improvement in an organisation. A model based on ten essential criteria and supporting elements of “best practice” is provided. The role of senior management in ceaselessly driving the improvement cause is...

Business process re‐engineering (BPR) is the latest addition to the armoury of management techniques available. BPR purports to produce quantum improvements in performance by radically redesigning organizational processes. There is, however, some confusion as to what exactly constitutes BPR...

The net effect of the discussion on business process re‐engineering and total quality management has been to focus attention on cross‐functional business flows‐the processes by which organizations actually function. The relative success or failure of an organization can therefore be seen...

This paper focuses on the use of the ISO 9000 series certification and the use of self‐assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of...

Based on a recent European Committee‐sponsored survey on quality management self‐assessment. Outlines research methodology and main findings. Details reasons for self‐assessment in companies and methods of self‐assessment, and discusses whether or not self‐assessment is worthwhile....

In response to the rising interest in “spirituality in the workplace”, an exploratory analysis of text passages expressing definitions and applications of the topic was conducted. A grounded theory process applying thematic and network analysis techniques was used to examine text samples...

Three consultants in ICL′s corporate HRD unit speak from their experience of self‐managed learning. They ask “Can self‐development provide people with sufficient confidence in their own future to engender a positive attitude to corporate change?” Three key points are illustrated with...

Describes and explains the welfare function of a large police authority. Discusses the historical development of police welfare before explaining the present function. The manager describes her own growth and development over a seven year period. Explains the actual work undertaken by police...