The purpose of this article is to characterise the current business environment as one of change, constraints, complexity and conflict and their effects on the tourism and hospitality industry and education. A tidal wave of societal developments is changing work, education and leisure. Educators...

Purpose – To explore the change management experience of managers in the residential aged care industry and to develop practical proposals concerning change management in that industry. Design/methodology/approach – A constructivist methodology. One‐to‐one interviews with two groups: a...

This paper presents contextual and empirical analyses of the pressures on senior health managers in the NHS through an examination of the documents produced by the NHS National Co‐ordinating Centre for Service Delivery and Organisation on “Managing change”. The result is a discussion and...

This paper argues, based on academic research as well as personal experience, that management development (MD) functions are not always utilising their resources, either in terms of people or time, effectively. They are perceived to spend large amounts of their time on “administrative” or...

Purpose – The purpose of this paper is to explore the interconnections between management development and change management within the context of an industry case study. To develop strategies for how management development practices might better support the management of change....

Purpose – The purpose of this paper is to clarify why and how leadership development programs should be used to foster post‐conventional consciousness in their participants. Design/methodology/approach – Starting from the observation that current and future organizational challenges may be...

Purpose – The purpose of this paper is to report and reflect on a decade‐long action experiment to devise a form of business education for sustainability that helps managers act as “pro‐sustainability” agents of change. It offers one example of practice in this evolving field, for...

In a three‐year study of a firm undergoing major technical changes, the factors related to successful implementation of a JIT programme were determined. These factors could all be categorised as human relations or organisational behaviour issues and included: (1) communication skills, (2)...