This article introduces a process that helps companies define and develop their current and future corporate cultures. Working with the top executives within a company, the process enables participants to identify their internal organization’s subcultures as well as the culture of the external...

During the late 1990s, one of the world’s best‐known police forces was trying to engineer a total cultural change initiative. It appeared, superficially at least, to be a fairly textbook process. This was not, however, the case. Towards the end of the assignment it became apparent that the...

Purpose – Discusses a tailor‐made programme designed to enhance change‐management skills at general insurer Allianz Cornhill. Design/methodology/approach – Gives details of the programme, created by the Chartered Management Institute (CMI). Highlights the key areas of managing change and...

Purpose – Examines how Oakridge Training and Consulting designed and delivered a training program to enhance Contour Housing Group's ability to deliver effective change. Design/methodology/approach – Reports on the background to the training program and some of the results it has achieved....

The purpose of this article is to characterise the current business environment as one of change, constraints, complexity and conflict and their effects on the tourism and hospitality industry and education. A tidal wave of societal developments is changing work, education and leisure. Educators...

Purpose – To explore the change management experience of managers in the residential aged care industry and to develop practical proposals concerning change management in that industry. Design/methodology/approach – A constructivist methodology. One‐to‐one interviews with two groups: a...