This article explores the relationship between an Australian financial institution’s training programme and its commercial fortunes, in particular its mix of technical skills and social skills training. In this industry, price and product differentiation are limited, and customer service is...

Explores issues arising from an evaluation of a qualification based management development programme run in partnership between Bristol Business School and Chep UK Ltd. Finds the outcomes of the research were important in three ways. First, in providing a greater understanding of stakeholder...

Describes an executive development initiative in the Kalahari desert run by Operation Raleigh. Aided by a professional management trainer senior UK executives used daily experiences of the safari‐style trip to illustrate real‐life management problems. Concludes that the “quest” provided...

We outline a developmental view of OD, showing on empirical grounds that Argyris’ “theory in use” notion points to different levels of mental growth as underpinnings of “the program in brain/mind” that determines personal theories of organizational action. Employing the developmental...

A simple and practical approach to helping learners to assess themselves against models of good practice is described. Many models of good practice – are available to help learners assess themselves and to improve their performance but it can be difficult for learners to use these models to...

Traditionally, the effectiveness of the senior officials within the public sector has been disproportionately associated with task instead of people‐related skills. A study of 74 senior managers within Indian Railways, over three years, has revealed that managers, in order to become effective,...

In today′s rapidly changing and high‐pressured environment, managers need to learn to think more strategically about what they should be doing in their jobs. Shows how managers can take a strategic view of their work by first recognizing the flexibility and freedom in the job and then the...

Demonstrates that EMBA graduates experience broadended perspectives. They “think more broadly”, “understand more comprehensively” and report the “life changing” outcomes expected by their sponsoring organizations. Focuses on the development of managers from specialist perspectives to...

Explains the use of learning logs as a tool for self‐development as a form of diary for recording and enhancing experiential learning, increasingly advocated owing to the limitations of traditional learning methods and pressures on training resources. Evaluates a study involving over 100...

For Yaohan International Group, the most important aspects of management development are not the acquisition of knowledge and the training of skills per se, but the cultivation of the right mind and spirit. The group thrives on the corporate culture which believes in the unlimited potential of...