Gurd, Bruce; Ifandoudas, Panayiotis - In: Measuring Business Excellence 18 (2014) 2, pp. 1-13
Purpose – The aim of this paper is to demonstrate how agility as a central focus of an organization can be achieved through a modified balanced scorecard (BSC) system. Design/methodology/approach – An action research approach in a single organization is used to investigate the practicality...