Purpose – This paper aims to report on research into human resource management within an operations management environment; specifically, operational team-work amongst health care workers in a hospital. Design/methodology/approach – Eight operational teams within a UK National Health...

The aim of this paper is to report on the development of a Multiple Criteria Decision Analysis (MCDA) Model that was implemented to optimize the location selection for a new healthcare centre. The paper demonstrates how MCDA was used within healthcare to enhance the robustness and transparency...

April 2009 was an important period for all National Health Service (NHS) Community Health Services (CHS) organisations as they were formally separated from the commissioning service in the Primary Care Trust (PCT). This had many implications, including the need to establish individual board,...

This paper presents findings from an action research intervention in the outpatient department of a National Health Service (NHS) Hospital. It investigates the perceived and actual problems of performance measurement, specifically measuring capacity, at a United Kingdom (UK) hospital. An action...

The United Kingdom's publicly funded National Health Service (NHS) is entering a period of transition due to a growth in private healthcare providers. In response, the NHS must become more competitive; identifying competitive advantage, best practice and adopting formal management methods. The...

This paper explores the early implementation of an organizational innovation in the UK National Health Service (NHS) – Treatment Centres (TCs) – designed to dramatically reduce waiting lists for elective care. The paper draws on case studies of 8 TCs (each at varying stages of their...

This ‘‘Note from the field,’’ is an edited version of a policy brief summarizing the key findings from the first half of the Sustainable Consumption Research Exchange network (SCORE!) for the policy programs in the field of sustainable consumption and production (SCP). We recommend a...

This paper presents a model that considers the interface between marketing and production decisions in a channel of distribution of industrial goods comprised of a manufacturer and a distributor. The key issue investigated is the nature of the coordination within the channel in light of an...

This paper develops a comparative framework for analysing mobile service innovations in Japan and Europe between 2000 and 2006. Concepts of Information System (IS) service innovation are defined and the dynamic capabilities model together with three perspectives on context is used to discuss the...

The present article discusses the trade-offs between markets, organizations and networks in terms of the cognitive means and the values underlying them. It is claimed that the regulative ability of the market is inextricably bound up with the numerical codification of economic activity supported...