As long as profit‐centred organisations have existed, the cultural issue concerning the delicate balance between profits and people has been paramount. At Citicorp, a world leader in the financial services industry, cultural change along these lines is ongoing. People management was...

Organisations must adapt to change more rapidly than ever, with fewer managers. Practical leadership tools for fast‐paced “on‐the‐fly” interactions are not widely available. The Microskills System provides a model for leading which permits leaders to employ simple skills in various...