communication is a generic skill and that the best training unlocks the natural communicator rather than teaching performance skills …. Describes a modern, psychology‐based approach to training managers to communicate more effectively.  …Communication is an increasingly important management discipline ‐ and audience expectations are changing. Argues that …

performance and satisfaction; the key skills required to deal effectively with the challenges; and issues associated with training … in these skills for internationally assigned managers.  …

Provides a commentary on the inadequacy of verbal communication between managers, suggesting that this fosters distrust …, and concludes that the role of management must be reversed if companies are to become world leaders.  …

requires repeated random assignment of managers to multiple teams and controls for individuals' skills. A good manager is … appointed by lottery, in part because self-promoted managers are overconfident, especially about their social skills. Managerial …. Selecting managers on skills rather than demographics or preferences for leadership could substantially increase organizational …