The research proposes a theory that organizational design mediates completely the effect of context on quality management. The results show that the greater the level of the organizational design variables (formalization, technocratic specialization, and strategic decentralization), the greater...

Challenges the idea of an unconditional and positive influence of knowledge on performance without regard to environmental uncertainty. Focuses on applied process knowledge spanning the supply chain (i.e. considers supplier, internal, and customer sources). A survey of 208 manufacturing firms...