The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm’s success. Exploitation strategy attempts to obtain the maximum advantage from existing...

Purpose – The purpose of this paper is to analyze whether the influence of manufacturing flexibility on firms’ exploration/exploitation differs between firms that possess Certified Quality Management Systems (CQMS) and firms that do not. Design/methodology/approach – The authors analyze a...