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Adopting TQM approach to achieve customer satisfaction

Kristianto, Yohanes; Ajmal, Mian M.; Sandhu, Maqsood - In: The TQM Journal 24 (2012) 1, pp. 29-46

Purpose – The purpose of this paper is to present the results of a survey of customer satisfaction with regard to the strategy of total quality management (TQM) adopted in a wheat flour milling company. Design/methodology/approach – A survey was conducted to learn more about customer...

Persistent link: https://www.econbiz.de/10015031975

Identifying productivity indicators from business strategies' surveys

Phusavat, Kongkiti; Nilmaneenava, Sansanee; Kanchana, Rapee - In: International journal of productivity and quality … 9 (2012) 2, pp. 158-176

Persistent link: https://www.econbiz.de/10009502830

Guest editorial: Industrial services : the solution provider’s stairway to heaven or highway to hell?

Mohtamäki, Marko; Helo, Petri - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 170-185

Persistent link: https://www.econbiz.de/10011279610

Implications of interface management for modularity degree

Shamsuzzoha, A. H. M.; Kristianto, Yohanes; Helo, Petri - In: Journal of modelling in management 8 (2013) 1, pp. 6-24

Persistent link: https://www.econbiz.de/10009732054

Adoption of quality management practices : an investigation of its relationship with labor productivity for labor-intensive manufacturing companies

Belay, Alemu Moges; Kasie, Fentahun Moges; Helo, Petri; … - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10010250546

Engineer-to-order product development : a communication network analysis for supply-chain's sustainable competitive advantage

Addo-Tenkorang, Richard; Helo, Petri; Kantola, Jussi - In: Supply chain strategies and the engineer-to-order approach, (pp. 43-59). 2016

Persistent link: https://www.econbiz.de/10011500712

Benchmarking and best practices in industrial service business

Kohtamäki, Marko (contributor); Helo, Petri (contributor) - 2012

Persistent link: https://www.econbiz.de/10010489334

Building the "triple r" in global manufacturing

Kristianto, Yohanes; Gunasekaran, Angappa; Helo, Petri - In: International journal of production economics 183 (2017), pp. 607-619

Persistent link: https://www.econbiz.de/10011634544

Cloud manufacturing : scheduling as a service for sheet metal manufacturing

Helo, Petri; Phuong, Duy; Hao, Yuqiuge - In: Computers & operations research : and their … 110 (2019), pp. 208-219

Persistent link: https://www.econbiz.de/10012065131

IoT powered servitization of manufacturing : an exploratory case study

Rymaszewska, Anna; Helo, Petri; Gunasekaran, Angappa - In: International journal of production economics 192 (2017), pp. 92-105

Persistent link: https://www.econbiz.de/10011782317