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~subject:"Manufacturing industries"
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Manufacturing industries
Customer satisfaction
14
Consumer behaviour
11
Dienstleistungsqualität
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Service quality
10
United Kingdom
10
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
9
Relationship marketing
9
Großbritannien
8
Customer service
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Kundenservice
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Students
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Transformative service research
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Complaints
5
Germany
5
Services
5
Studierende
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Customer feedback
4
Deutschland
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Higher education institution
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Hochschule
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Research
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Befragung
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Dienstleistung
3
Employees
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Interview
3
Lieferantenmanagement
3
Supplier relationship management
3
Academic
2
Base of the pyramid
2
Betriebliche Wertschöpfung
2
Business network
2
CEO
2
CMO
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Community action research
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Comparison
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Customer service management
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Ashnai, Bahar
2
Gruber, Thorsten
2
Naudé, Peter
2
Reppel, Alexander
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Henneberg, Stephan
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Henneberg, Stephan C.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
2
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Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
2
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
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