Purpose – The purpose of this paper is to examine the impact of radio frequency identification (RFID) technology utilization in manufacturing firms on manufacturing efficiency and effectiveness. Design/methodology/approach – Using systems theory as a basis, a RFID utilization and outcome(s)...

Purpose – The purpose of this research is to focus on the most basic of relationships – the impact of radio frequency identification (RFID) technology utilization on operational performance. An RFID‐performance model is theorized and tested with data collected from a sample of...

An organizational optimism model is developed and tested. The constructs of optimism subculture and goal setting process are investigated as antecedents to the level of employee optimism and individual and organizational performance are investigated as direct and indirect consequences of the...

Purpose – Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully. Design/methodology/approach – An extensive benchmarking project was conducted with a variety of firms in order to gain a...