Sobrinho, Zaki Akel; Toledo, Geraldo Luciano - 2003
In this study a broad conceptual framework elaborated by congregating the contributions of many research groups-day; Desphande, Farley and Webster; Kohli, Jaworski and Kumar, Narver and Slater; Shapiro among others - was improved and complemented by the case study developed at Magazine Luiza, an...