Murat Kristal, Mehmet; Huang, Xiaowen; Schroeder, Roger G. - In: International Journal of Operations & Production Management 30 (2010) 9, pp. 900-922
Purpose – The purpose of this paper is to investigate the role of quality management (QM) in the development of mass customization (MC) capability. QM is modeled as a second‐order construct reflected by six QM practices (small group problem solving, top management leadership for quality,...