Böttcher, Martin; Klingner, Stephan - In: Journal of Business & Industrial Marketing 26 (2011) 5, pp. 320-331
Purpose – The purpose of this paper is to provide a method that allows the decollating of formerly monolithic services into separate modules. To provide a semantically equivalent decomposed model, structure and dependencies need to be defined. This fine‐grained image of the service allows an...