In this paper, we analyze the performance of call centers of financial serviceproviders with two levels of support and a time-dependent overflow mechanism.Waiting calls from the front-office queue flow over to the back office, if a waiting-timelimit is reached and at least one back-office agent...

Alexander Kressner schlägt für die mittelfristige Hauptoperationsplanung in einem Krankenhaus stochastische Optimierungsmodelle vor, mit denen Operationspläne unter Berücksichtigung unsicherer Operationsdauern berechnet werden können. Durch die Entwicklung von linearen...

Flow line design is one of the major tasks in production management. The decision to install a set of machines and buffers is often highly irreversible. It determines both cost and revenue to a large extent. In order to assess the economic impact of any possible flow line design, production...