We study the relationship between capacity and performance for a service firm with spatial operations, in the sense that requests arrive with origin-destination pairs. An example of such a system is a ride-hailing platform in which each customer arrives in the system with the need to travel from...

Location analytics have been a mainstay in regional science since its inception. Why? Perhaps the biggest reason is the ability to tease out important spatial heterogeneity nuances, but also to communicate geographically oriented analysis, planning, management and policy issues in rigorous ways,...