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Total quality management adoption in a public hospital : evidence from Mauritius

Ramseook-Munhurrun, Prabha; Munhurrun, Vedmani; … - In: Global journal of business research : GJBR 5 (2011) 3, pp. 67-77

Persistent link: https://www.econbiz.de/10008809289

Total Quality Management Adoption in a Public Hospital : Evidence from Mauritius

Ramseook-Munhurrun, Prabha - 2011

Total Quality Management (TQM) has emerged as a potential solution to improve the efficiency and effectiveness of health care provision and is becoming increasingly important for the successful operation of public hospitals. The aim of the study is to determine the extent to which TQM can be...

Persistent link: https://www.econbiz.de/10013123181

Perceived service quality in restaurant services : evidence from Mauritius

Ramseook-Munhurrun, Prabha - In: International journal of management and marketing … 5 (2012) 3, pp. 1-14

Persistent link: https://www.econbiz.de/10009665492

Front-line employees' satisfaction in a call centre

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business management : GJBM 2 (2008) 2, pp. 91-101

Persistent link: https://www.econbiz.de/10003834940

Measuring service quality: perceptions of employees

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business research : GJBR 4 (2010) 1, pp. 47-58

Persistent link: https://www.econbiz.de/10003955431

Tourist satisfaction with Mauritius as a holiday destination

Naidoo, Perunjodi; Ramseook-Munhurrun, Prabha; … - In: Global journal of business research : GJBR 4 (2010) 2, pp. 113-123

Persistent link: https://www.econbiz.de/10003955507

Marketing the hotel sector in economic crisis evidence from Mauritius

Naidoo, Perunjodi; Ramseook-Munhurrun, Prabha; … - In: Global journal of business research : GJBR 5 (2011) 2, pp. 1-12

Persistent link: https://www.econbiz.de/10008808095

Prospects and challenges of business tourism : a case of Mauritius

Seebaluck, Vanessa; Naidoo, Perunjodi; … - In: Review of business & finance studies : RBFS 6 (2015) 3, pp. 45-55

Persistent link: https://www.econbiz.de/10011289126

A critical incident technique investigation of customers’ waiting experiences in service encounters

Ramseook-Munhurrun, Prabha - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 246-272

Persistent link: https://www.econbiz.de/10011528280

A proposed model for measuring service quality in secondary education

Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: International journal of quality and service sciences 2 (2010) 3, pp. 335-351

Persistent link: https://www.econbiz.de/10008758763