In their quest to assign capital appropriately, banks need the ability to compare two products in a way that objectively ascertains which is operationally riskier and by how much. Perceptions of changes in these risks can be used to predict future risk. Enter the prime metric to save the...

Online communities cannot be appropriately managed without understanding how to value them. The authors describe a model for assessing value and explain its possible divergence from statistical measures of community strength. Other factors might affect the level of value, such as the maturity of...

Purpose – The purpose of this paper is to provide a set of measures that enable better understanding of online communities, their value and the strategic decisions best suited to them. Design/methodology/approach – After an initial definition of terms and classification of online...