The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...

In the emerging global electronic market, the creation of customer centered websites will become increasingly important. This paper uses Kano's Model of Quality to develop a conceptual framework for investigating features in the web environment that satisfy basic, performance, and excitement...