Seth, Nitin; Deshmukh, S.G.; Vrat, Prem - In: Supply Chain Management: An International Journal 11 (2006) 1, pp. 82-94
Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...
