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Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash; Shahiverdi, Somayeh Mohammadi - In: Benchmarking : an international journal ; BIJ 22 (2015) 5, pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
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Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
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Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah; Shekarchizadeh, Ahmadreza; Shahin, … - In: International journal of productivity and quality … 32 (2021) 2, pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
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Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
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TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash; Abedi, Saeed; Ranjbar, Mohammad Javad; … - In: International journal of productivity and quality … 20 (2017) 3, pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
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Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash; Nourmohammadi, Ali - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897