Behari, Suren; Cater-Steel, Aileen; Shrestha, Anup; … - 2016
There is currently no evidence of a measurement model to associate IT Service Management (ITSM) maturity with financial … process performance with financial performance? The purpose of this study was to develop and apply a measurement model and … determine CSF risk levels. This paper presents a conceptual measurement model derived from the literature, a description of the …