Although many believe that work and family conflict (WFC) is a social issue, its scope is ample due to its causes and consequences. In the organizational ground, WFC has been found to affect important outcomes such as job satisfaction, commitment, and turnover. Additionally, there is a need to...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...