Laitinen, Erkki K. - In: International Journal of Productivity and Performance … 54 (2005) 5/6, pp. 325-339
Purpose – The purpose of the research is to analyse the theoretical foundations of the balanced scorecard (BSC) with the aid of a microeconomic model and to illustrate the results in an empirical case. Design/methodology/approach – The model includes demand, production, and objective...