Narrow search
Showing 1 - 3 of 3
Cover Image
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Cover Image
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh; Sharma, Piyush; Herjanto, Halimin; … - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Cover Image
The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.; Sharma, Piyush; Sima, Herbert; … - In: Industrial marketing management : the international … 89 (2020), pp. 220-231
Persistent link: https://www.econbiz.de/10012290048