Mobile Money (MM) services are growing very fast in the developing countries as an important tool for the financial inclusion. Many critical challenges surrounds mobile money services adoption with the most important challenges to improve the service quality, attract and retain more customers,...

Providing mobile money through mobile phones is a value-added service offered through telecommunication companies. Its issuance involves both telecommunication and bank regulations. But for complaints about this service, the first avenue for redress is often the telecommunication company, if not...