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~subject:"Mobilkommunikation"
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Mobilkommunikation
Customer satisfaction
26
Beziehungsmarketing
25
Kundenzufriedenheit
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
22
Dienstleistungsqualität
19
Service quality
19
Customer service
12
Kundenservice
12
Beschwerdemanagement
10
Complaint management
10
Language
8
Customer experience
5
Customer integration
5
Customer value
5
Kundenintegration
5
Service encounter
5
Sprache
5
Communication
4
Financial services
4
Kommunikation
4
Kundenwert
4
Multilingualism
4
Service failure
4
Service recovery
4
Belgium
3
Brand management
3
Distribution channel
3
Finanzdienstleistung
3
Markenführung
3
Marketing management
3
Marketingmanagement
3
Mehrsprachigkeit
3
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Personalization
3
Product placement
3
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Larivière, Bart
3
Aksoy, Pelin
2
Aksoy, Lerzan
1
Birgelen, Marcel van
1
Buoye, Alexander
1
Joosten, Herm
1
Keiningham, Timothy
1
Malthouse, Edward C.
1
Orsingher, Chiara
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Van Vaerenbergh, Yves
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Vermeir, Iris
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
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2
Value fusion : the blending of consumer and firm value in the distinct context of mobile technologies and social media
Larivière, Bart
;
Joosten, Herm
;
Malthouse, Edward C.
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 268-293
Persistent link: https://www.econbiz.de/10009765057
Saved in:
3
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan
;
Buoye, Alexander
;
Aksoy, Pelin
; …
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
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