Purpose – This paper aims to propose a role interaction model for understanding a supply chain orientation of small and medium scale enterprises (SMEs). Design/methodology/approach – The paper defines various role players and logic for the quantification of conceptual role model. This...

Gives a critical review of the existing literature on just‐in‐time manufacturing. Suggests a relevant literature classification scheme, followed by subsections on each class and offers critical comments. Also identifies the possible research portfolios after an explanation of the gap...

Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Purpose – Supply chain risk management assumes importance in the wake of organizations understanding that their risk susceptibility is dependent on other constituents of their supply chain. The purpose of this paper is to present an approach to effective supply chain risk mitigation by...

Purpose – The purpose of this paper is to study the characteristics of flexible, agile and lean supply chains and establish, by factor analysis, that outsourcing can be a key intervention achieving the triple objective of flexibility, agility and leanness. Design/methodology/approach – The...

Purpose – The purpose of this paper is to determine the key supply chain performance measurement system (SCPMS) implementation variables, on which the top management should focus, so as to improve the effectiveness and efficiency of supply chain (SC). Design/methodology/approach – In this...

Some enablers support the information technology (IT) enablement of supply chains. The aim of this paper is to understand mutual influences of these enablers and also to identify those enablers which support other enablers (“driving enablers”) and those which are most influenced by others...

Purpose – The purpose of this paper is to identify and evaluate the relationships among the flexibility enablers and to prepare a hierarchy of these enablers to know their influences over each other in global supply chain. The framework suggests that the priority of enablers in supply chain...