Presents a model of organisational transformation drawing on case study research and a review of relevant literature. Concludes that it is important for change managers to understand how both the internal and external environments can influence organisational change strategies and activities....

Investigates why some companies make a successful transition from ISO 9000 to TQM while others experience difficulty or failure. Identifies factors influencing a successful transition and their significance in the context of organisational learning. Methodologies employed include literature...