Although the retention of competent workers is critical in all organizations, retaining social workers in nonprofit organizations is especially important because they mainly determine the quality of social services. This paper explores the factors which have an impact on turnover intentions,...

This research paper focuses on “Mystery Shopping”, making mystery shoppers the target respondents of this research study. While previous studies have taken into consideration the motivational aspect, this research extends the scope to consider EI and its mediation between motivation and job...