The processes of management control in a variety of formal settings within a small engineering company are examined in this second of a series of articles. The range of arguments commonly used by workers in order to challenge managerial authority is focused on. Resistance was based around a...

Two principal conclusions can be drawn from this analysis of negotiating practice. Firstly, that negotiations take place at all levels and on a much more regular basis than in formal meetings alone. Secondly, the need for training in negotiating skills is highlighted, illustrating the way in...