The results of this survey provide an understanding of users' perspectives on mediation. The respondents reported a … good knowledge of mediation. They also indicated that the insurance industry as a whole is aware of mediation and supports … the use of it. Users report they are using mediation often and believe that it is well utilised in the insurance sector …

Victoria University's 2018/19 Summer Scholarship programme. It forms part of the New Zealand Commercial Mediation Study (NZCMS …).This report aims to provide insight into the practice of commercial mediation in New Zealand and builds on the previous studies …: the first examining the nature of private commercial mediation in New Zealand (as this does also), the second examining …

This report delivers the results from the first project to systematically explore commercial mediation in New Zealand …. A key aim of this project is to move the study of commercial mediation in New Zealand from anecdote to evidence. There … has been a lot of talk about the growing importance of commercial mediation in New Zealand but no empirical evidence to …

This report contains research following on from the 2015 study examining the nature of private commercial mediation in … New Zealand. The aim of this research project is to examine gatekeepers’ perspectives on commercial mediation. There is a … lack of empirical information on the nature and use of commercial mediation in New Zealand. This project aims to gather …