Haddad, Carolina Resende; Ayala, Diego Hernando Florez; … - In: Business Process Management Journal 22 (2016) 3, pp. 634-658
Purpose – The purpose of this paper is to present a proposal for process improvement at the Department of Social Responsibility of a Colombian process-based organization, called CAJASAN. The department has four main processes: Foniñez (children fund), Fosfec (unemployment fund), Project...
