Describes the development of an applied business process improvement methodology which will enable existing business improvement related initiatives to be integrated and refocused on business/ customer needs. Discusses the need for such a methodology, showing how existing business improvement...

The aim of the paper is to review the internal communication process of an electrical utility organisation and propose a template for improving communications centred on learning organisation principles. It also looks at the contribution which good internal communications make to the development...

The aim of this paper is to investigate the role of a large scale change approach, namely Reengineering, as a method of implementing change in the further education (FE) sector in Northern Ireland (NI). Case studies on 17 FE colleges in NI provided a valuable source of material on how a...