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Balancing the sequential logic of quality constructs in manufacturing-supplier relationships : causes and outcomes
Svensson, Göran; Mysen, Tore; Payan, Janice - In: Journal of business research : JBR 63 (2010) 11, pp. 1209-1214
Persistent link: https://www.econbiz.de/10008696668
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: Personnel review : a professional journal reporting new … 40 (2011) 2, pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
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Causes and outcomes of satisfaction in business relationships
Mysen, Tore; Svensson, Göran; Payan, Janice M. - In: Marketing intelligence & planning 29 (2011) 2, pp. 123-140
Persistent link: https://www.econbiz.de/10009156913
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Validation of a META-RELQUAL construct through a Nordic comparative study
Svensson, Göran; Mysen, Tore; Rindell, Anne; … - In: Marketing intelligence & planning 31 (2013) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10009722447
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Key factors of the likelihood to study abroad among marketing majors in the United Stated and Norway : validation of cross-cultural scales
Payan, Janice M.; Svensson, Göran; Høgevold, Nils M.; … - In: Journal of the Academy of Business Education : JABE 16 (2015), pp. 319-334
Persistent link: https://www.econbiz.de/10011533768
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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The key role of opportunism in business relationships
Mysen, Tore; Svensson, Göran; Payan, Janice M. - In: Marketing intelligence & planning 29 (2011) 4, pp. 436-449
Persistent link: https://www.econbiz.de/10009384835
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Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: International journal of quality and service sciences 3 (2011) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10009405150
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A comparison of perceived quality in business relationships in Norway and Sweden : similarities and differences
Svensson, Göran; Andersson, Svante; Mysen, Tore; … - In: Baltic journal of management 4 (2009) 1, pp. 7-33
Persistent link: https://www.econbiz.de/10003828271