De Felice, Fabio; Petrillo, Antonella; Silvestri, Alessandro - In: Business Process Management Journal 21 (2015) 2, pp. 379-402
Purpose – Nowadays, especially after the recent financial downturn, companies are looking for much more efficient and creative business processes management. They need to place better solutions on the market in less time and with lower costs. Companies are achieving these goals of efficiency...
