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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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An empirical examination of clustering and dispersion within Canadian shopping centers
Eckert, Andrew; He, Zhen; West, Douglas S. - In: Journal of retailing and consumer services 20 (2013) 6, pp. 625-633
Persistent link: https://www.econbiz.de/10010128282
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Quality differentiation and e-tailer's choice between reselling and agency selling
Wang, Le; He, Zhen; He, Shuguang - In: Managerial and decision economics : MDE ; the … 44 (2023) 6, pp. 3518-3536
Persistent link: https://www.econbiz.de/10014340998
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Online information privacy and price : a theoretical model and empirical tests
Wu, Zhiyan; Luo, Jifeng - In: Information & management : the internat. journal of … 59 (2022) 2, pp. 1-15
Persistent link: https://www.econbiz.de/10013255714
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Conspicuous display through photo sharing in online reviews : evidence from an online travel platform
Hu, Xin; Luo, Jifeng; Wu, Zhiyan - In: Information & management : the internat. journal of … 59 (2022) 8, pp. 1-18
Persistent link: https://www.econbiz.de/10013488529
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Webrooming as the new retail experience : a smart-shopping perspective
Wu, ZiQiang; Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen - In: International journal of retail and distribution management 51 (2023) 6, pp. 736-754
Persistent link: https://www.econbiz.de/10014281101