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Online retailing
Kundenzufriedenheit
13,784
Customer satisfaction
13,783
Einführung
7,933
Dienstleistungsqualität
6,375
Service quality
6,375
Consumer behaviour
5,735
Konsumentenverhalten
5,735
Beziehungsmarketing
5,638
Relationship marketing
5,630
Interview
4,566
Befragung
4,336
Deutschland
3,305
Implementation
2,847
Qualitätsmanagement
2,767
Germany
2,519
Umfrage
2,313
Quality management
1,775
Satisfaction
1,139
Arbeitszufriedenheit
1,117
Job satisfaction
1,092
Theorie
1,078
Online-Handel
1,041
Theory
1,037
Customer service
1,022
Kundenservice
1,020
USA
1,001
Electronic Commerce
937
Holiday behaviour
897
Urlaubsverhalten
897
customer satisfaction
883
E-commerce
882
United States
866
Emotion
818
Beschwerdemanagement
790
Complaint management
788
Vertrauen
780
Confidence
770
Verbraucherzufriedenheit
726
Indien
725
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554
Free
172
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Article
943
Book / Working Paper
98
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904
Aufsatz in Zeitschrift
904
Aufsatz im Buch
39
Book section
39
Graue Literatur
18
Non-commercial literature
18
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11
Working Paper
11
Conference paper
10
Konferenzbeitrag
10
Hochschulschrift
7
Thesis
6
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3
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3
Fallstudie
3
Sammelwerk
3
Aufsatzsammlung
2
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2
Sammlung
2
Amtliche Publikation
1
Interview
1
Reprint
1
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English
1,019
German
22
Author
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Usman, Osly
7
Parayitam, Satyanarayana
6
Xu, Xun
6
Park, Jungkun
5
Román, Sergio
5
Sajad Rezaei
5
Tandon, Urvashi
5
Ba, Sulin
4
Bang, Nguyen
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Dennis, Charles
4
Grewal, Dhruv
4
Paul, Justin
4
Prybutok, Victor R.
4
Rana, Nripendra P.
4
Riquelme, Isabel P.
4
Rohman, Fatchur
4
Sachan, Amit
4
Verma, Pranay
4
Zhang, Zili
4
Zhang, Ziqiong
4
Adil, Mohd
3
Anderson, Rolph E.
3
Arora, Richa
3
Aslam, Wajeeha
3
Beatty, Sharon E.
3
Bhatnagar, Amit
3
Bilgihan, Anil
3
Bradley, Graham L.
3
Bressolles, Grégory
3
Bruhn, Manfred
3
Che, Tong
3
Cho, Hallie S.
3
Civelek, Mustafa Emre
3
Deshwal, Pankaj
3
Falk, Tomas
3
Farhat, Kashif
3
Filieri, Raffaele
3
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RWTH Aachen
2
Erich-Schmidt-Verlag
1
Springer Fachmedien Wiesbaden
1
UNCTAD
1
Published in...
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Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
27
Journal of business research : JBR
20
Journal of internet commerce
19
Cogent business & management
14
International journal of hospitality management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of business information systems : IJBIS
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
International journal of internet marketing and advertising : IJIMA
9
Journal of retailing
9
Journal of strategic marketing
9
Electronic commerce research
8
International journal of business and globalisation : IJBG
8
Psychology & marketing
8
The service industries journal
8
International journal of quality & reliability management
7
Journal of hospitality marketing & management
7
Journal of marketing management : MM
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Electronic markets : the international journal on networked business
6
Information systems and e-business management : ISeB
6
International journal of production economics
6
Journal of customer behaviour
6
Journal of global marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Service business
6
Administrative Sciences : open access journal
5
International journal of contemporary hospitality management
5
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ECONIS (ZBW)
1,041
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1
Servicequalität im E-Commerce : Konzeption - Umsetzung - Best Practice
Dethloff, Claus
(
ed., contributor
); …
-
2016
Persistent link: https://www.econbiz.de/10012195651
Saved in:
2
You tube, I watch, We comment - more social communication on online video sites through annotating video comments
Schultes, Peter
;
Lehner, Franz
-
2014
Persistent link: https://www.econbiz.de/10011337340
Saved in:
3
Messung der Kundenzufriedenheit mittels E-S-QUAL: Vergleich zweier Modellstrukturen
Dreier, Mathis
;
Scholz, Michael
-
2012
Persistent link: https://www.econbiz.de/10009541948
Saved in:
4
Adoption of interactive video in the health sector : Development of a benefit measurement instrument for management support
Amende, Nadine
;
Langbauer, Michael
;
Lehner, Franz
-
2015
Persistent link: https://www.econbiz.de/10011523124
Saved in:
5
An examination of consumer browsing behaviors
Xia, Lan
- In:
Qualitative market research : an international journal
13
(
2010
)
2
,
pp. 154-173
Persistent link: https://www.econbiz.de/10003978255
Saved in:
6
Engaging customers on Facebook : challenges for e-retailers
Harris, Lisa
;
Dennis, Charles
- In:
Journal of consumer behaviour : an international …
10
(
2011
)
6
,
pp. 338-346
Persistent link: https://www.econbiz.de/10009424839
Saved in:
7
The environmental belief-behaviour gab : exploring barriers to green consumerism
Gabler, Colin
;
Butler, Timothy D.
;
Adams, Frank G.
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 159-176
Persistent link: https://www.econbiz.de/10010233759
Saved in:
8
Status of business model and electronic markets research : an interview with Hubert Österle
Alt, Rainer
;
Österle, Hubert
- In:
Electronic markets : the international journal on …
24
(
2014
)
4
,
pp. 251-253
Persistent link: https://www.econbiz.de/10010459095
Saved in:
9
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
10
A model of adolescents' online consumer self-efficacy (OCSE)
Hill, William W.
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1025-1033
Persistent link: https://www.econbiz.de/10009270604
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