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The effects of interactivity and product information on consumers' emotional responses to an online retail setting
Ballantine, Paul W.; Fortin, David R. - In: International journal of internet marketing and … 5 (2009) 4, pp. 260-271
Persistent link: https://www.econbiz.de/10003896313
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That's different! : how consumers respond to retail website change
Ainsworth, Jeremy; Ballantine, Paul W. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 764-772
Persistent link: https://www.econbiz.de/10010407227
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Consumers' cognitive response to website change
Ainsworth, Jeremy; Ballantine, Paul W. - In: Journal of retailing and consumer services 37 (2017), pp. 56-66
Persistent link: https://www.econbiz.de/10011729718