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Online retailing
Service quality
21,605
Dienstleistungsqualität
20,688
Customer satisfaction
15,419
Kundenzufriedenheit
13,764
Consumer behaviour
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Relationship marketing
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1,536
Customer service
1,482
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1,379
Gesundheitswesen
1,303
customer satisfaction
1,290
Product quality
1,289
Online-Handel
1,282
Health care system
1,281
Produktqualität
1,269
Job satisfaction
1,187
service quality
1,184
Arbeitszufriedenheit
1,183
Satisfaction
1,179
Dienstleistungssektor
1,159
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1,157
Electronic Commerce
1,093
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Usman, Osly
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Parayitam, Satyanarayana
6
Park, Jungkun
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Román, Sergio
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Xu, Xun
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5
Paul, Justin
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Sajad Rezaei
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Law, Rob
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Le Nestour, Nestor
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Michaels, Guy
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Riquelme, Isabel P.
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Ye, Qiang
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Zhang, Min
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Zhang, Zili
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Zhang, Ziqiong
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Anderson, Rolph E.
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Ater, Itai
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Baier, Daniel
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Journal of retailing and consumer services
85
International journal of electronic marketing and retailing : IJEMR
29
Journal of business research : JBR
26
Journal of internet commerce
22
International journal of hospitality management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Cogent business & management
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of retail & distribution management
15
International journal of retail and distribution management
15
Journal of electronic commerce research : JECR
15
The service industries journal
14
Tourism management : research, policies, practice
14
International journal of business information systems : IJBIS
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Asia Pacific journal of marketing and logistics
11
International journal of electronic customer relationship management : IJECRM
10
International journal of internet marketing and advertising : IJIMA
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of retailing
9
Journal of strategic marketing
9
Electronic commerce research
8
International journal of business and globalisation : IJBG
8
International journal of quality & reliability management
8
Journal of travel and tourism marketing
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Information systems and e-business management : ISeB
7
International journal of electronic business : IJEB
7
International journal of production economics
7
Journal of marketing management : MM
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Service business
7
The international review of retail, distribution and consumer research
7
International journal of electronic commerce : IJEC
6
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
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ECONIS (ZBW)
1,282
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1
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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2
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
3
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
4
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
5
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
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6
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
7
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
8
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
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9
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
10
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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