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An Alternative to Online Travel Agencies for Retention of Hotel Customers
Bonazzi, Riccardo - 2018
This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...
Persistent link: https://www.econbiz.de/10012908267
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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Editorial: Special issue on distribution and revenue management
Vinod, B. - In: Journal of revenue and pricing management 8 (2009) 2/3, pp. 115-116
Persistent link: https://www.econbiz.de/10003834333
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Special issue: Distribution and revenue management
Vinod, B. (contributor) - 2009
Persistent link: https://www.econbiz.de/10003834369
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Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu; Lai, Michael T. H.; Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
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The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 265-277). 2015
Persistent link: https://www.econbiz.de/10011300801
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Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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Online travel purchasing : a literature review
Amaro, Suzanne; Duarte, Paulo - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 755-785
Persistent link: https://www.econbiz.de/10010246264
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Understanding post-adoption behaviors of e-service users in the context of online travel services
Li, Hongxiu; Liu, Yong - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1043-1052
Persistent link: https://www.econbiz.de/10010466467
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Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu; Kao, Ya-ling - In: The service industries journal 30 (2010) 11/12, pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953