Both open innovation and 3D printing technologies have attracted a lot of attention recently. Our main aim is to investigate the role of online 3D printing platforms in open innovation with customers. There are four main contributions in this paper. Firstly, it offers a better understanding of...

Web 2.0 has considerably increased the possibilities of user involvement in the production process and, thereby, has given rise to new forms of co-creation (Open Innovation with customers). Because the roles of consumers, now 'prosumers,' have radically changed, specific challenges have emerged....