Part 1: Lessons -- Chapter 1: Introduction -- Chapter 2: IBM ILOG CPLEX Optimization Studio—A primer -- Chapter 3: Setting up a model -- Chapter 4: Data structures and related OPL language elements -- Chapter 5: Introduction to IBM ILOG Script -- Chapter 6: Modeling with tuples -- Chapter 7:...

This research employs a non-parametric, fractional, linear programming method, Data Envelopment Analysis to examine the Customer Service Representative resource allocation efficiency of a major Canadian bank’s model. Two DEA models are proposed, (1) to evaluate the Bank’s national branch...