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~subject:"Operations Research"
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Operations Research
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Service quality
6,496
Dienstleistungsqualität
6,315
Operations research
5,814
Consumer behaviour
5,792
Konsumentenverhalten
5,636
Relationship marketing
5,623
Beziehungsmarketing
5,586
Theorie
2,229
Theory
2,216
customer satisfaction
1,299
Satisfaction
1,120
Customer service
1,070
Online-Handel
1,041
Job satisfaction
1,039
Arbeitszufriedenheit
1,038
Online retailing
1,038
Kundenservice
1,013
Qualitätsmanagement
981
Quality management
955
USA
944
Mathematische Optimierung
917
United States
912
Mathematical programming
910
Urlaubsverhalten
898
Holiday behaviour
897
Electronic Commerce
852
E-commerce
833
Emotion
812
Beschwerdemanagement
788
Complaint management
786
Deutschland
769
Scheduling-Verfahren
764
Scheduling problem
761
Vertrauen
731
Confidence
730
Germany
726
Einzelhandel
716
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Domschke, Wolfgang
37
Drexl, Andreas
31
Gass, Saul I.
25
Scholl, Armin
22
Nickel, Stefan
18
Werners, Brigitte
18
Van Wassenhove, Luk N.
17
Meyer, Manfred
16
Gendreau, Michel
15
Hillier, Frederick S.
15
Zimmermann, Werner
15
Hartl, Richard F.
14
Klein, Robert
14
Neumann, Klaus
14
Pardalos, Panos M.
14
Zopounidis, Constantin
14
Crainic, Teodor Gabriel
13
Heinrich, Gert
13
Huisman, Dennis
13
Lawrence, Kenneth D.
13
Beckmann, Martin J.
12
Cheng, T. C. E.
12
Choi, Tsan-Ming
12
Derigs, Ulrich
12
Henn, Rudolf
12
Render, Barry
12
Stair, Ralph M.
12
Zimmermann, Hans-Jürgen
12
Eiselt, Horst A.
11
Fandel, Günter
11
Kall, Peter
11
Kunc, Martin
11
Lieberman, Gerald J.
11
Pinedo, Michael
11
Schwindt, Christoph
11
Stadtler, Hartmut
11
Voß, Stefan
11
Wäscher, Gerhard
11
Escudero, Laureano F.
10
Feichtinger, Gustav
10
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Gesellschaft für Operations-Research
26
Operations Research Society of America
26
Institute for Operations Research and the Management Sciences
25
Institute of Management Sciences
20
Deutsche Gesellschaft für Operations-Research
19
Gesellschaft für Mathematik, Ökonomie und Operations-Research
10
Operational Research Society
10
IGI Global
9
Springer Fachmedien Wiesbaden
9
Universität <Magdeburg> / Fakultät für Wirtschaftswissenschaft
9
International Federation of Operational Research Societies
8
Springer International Publishing
8
Institut für Betriebswirtschaftslehre <Darmstadt> / Fachgebiet Operations-Research
7
Institut für Angewandte Mathematik und Mechanik <Berlin, Ost>
5
Springer-Verlag GmbH
5
Advanced Institute of Management Research <London>
4
Shaker Verlag
4
Springer Malaysia Representative Office
4
Vereniging voor Statistiek en Operationele Research
4
Association of European Operational Research Societies / Working Group on Financial Modelling
3
Center for Economic Research <Tilburg>
3
Deutsche Gesellschaft für Unternehmensforschung
3
Edward Elgar Publishing
3
Erasmus Research Institute of Management
3
Institut Ėkonomiki i Organizacii Promyšlennogo Proizvodstva <Nowosibirsk>
3
Institute of Mathematics and Its Applications
3
International Conference on Management Science and Engineering Management <11., 2017, Kanazawa>
3
International Conference on Operations Research <1994, Berlin>
3
International Forum of Management Scholars
3
NATO
3
National Bureau of Economic Research
3
Nederlands Genootschap voor Besliskunde
3
Schweizerische Vereinigung für Operations-Research
3
Springer Nature Switzerland AG
3
Symposium on Operations Research <20, 1995, Passau>
3
Symposium on Operations Research <21, 1996, Braunschweig>
3
Symposium on Operations Research <22, 1997, Jena>
3
Zentralinstitut für Mathematik und Mechanik
3
Academia de Studii Economice <Bukarest> / Catedra de Eficienţă a Investiţiilor şi a Fondurilor Fixe
2
Association of Latin-Iberoamerican Operational Research Societies
2
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Published in...
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European journal of operational research : EJOR
358
Annals of operations research
350
Management science : journal of the Institute for Operations Research and the Management Sciences
305
Omega : the international journal of management science
294
Computers & operations research : and their applications to problems of world concern ; an international journal
188
SpringerLink / Bücher
153
Journal of business research : JBR
129
Operations research letters
115
International journal of production research
93
OR spectrum : quantitative approaches in management
90
Health care management science : a new journal serving the international health care management community
77
Interfaces : the INFORMS journal on the practice of operations research
73
International Series in Operations Research & Management Science
66
Operations research
64
Springer eBook Collection
63
Central European journal of operations research : CEJOR ; official journal of the Austrian, Croatian, Czech, Hungarian, Slovakian and Slovenian OR Societies
62
International series in operations research & management science
59
International journal of production economics
54
Journal of the Operational Research Society : OR
52
Profiles in operations research : pioneers and innovators
43
European journal of industrial engineering : EJIE
37
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
33
INFORMS journal on computing : JOC
31
Transportation research / E : an international journal
31
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
31
Lecture notes in economics and mathematical systems : LNEMS
30
Springer eBook Collection / Business and Economics
30
Journal of scheduling
29
Journal of the Operational Research Society
29
Handbook of operations research in natural resources
28
Opsearch : journal of the Operational Research Society of India
25
Lecture notes in operations research and mathematical systems : economics, computer science, information and control
22
Manufacturing & service operations management : M & SOM
22
Operational research : an international journal
22
Zukunftsperspektiven des Operations Research : erfolgreicher Einsatz und Potenziale ; [... Festschrift zu Ehren von Prof. Dr. Dr. h. c. mult. Hans-Jürgen Zimmermann]
22
Production and operations management : an international journal of the Production and Operations Management Society
21
Business research
20
INFORMS journal on applied analytics
20
Lecture Notes in Economics and Mathematical Systems
20
Springer eBook Collection / Business and Management
20
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Source
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ECONIS (ZBW)
6,145
USB Cologne (EcoSocSci)
763
BASE
35
EconStor
34
OLC EcoSci
34
USB Cologne (business full texts)
29
RePEc
16
Other ZBW resources
1
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1
Data-driven cooking planning system for improving customer time satisfaction
Sawa, Shuya
;
Matsuno, Kotomichi
;
Ohno, Takahiro
; …
- In:
Asian Journal of Management Science and Applications
7
(
2022
)
2
,
pp. 123-146
Persistent link: https://www.econbiz.de/10014306265
Saved in:
2
Pooling agents for customer-intensive services
Wang, Zhongbin
;
Yang, Luyi
;
Cui, Shiliang
;
Ülkü, Sezer
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
Saved in:
3
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
4
Measuring open source software success
Lee, Sang-Yong Tom
;
Kim, Hee-woong
;
Gupta, Sumeet
- In:
Omega : the international journal of management science
37
(
2009
)
2
,
pp. 426-438
Persistent link: https://www.econbiz.de/10003794272
Saved in:
5
Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa
;
Markley, Melissa
;
Davis, Lenita
- In:
Journal of business research : JBR
62
(
2009
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
Saved in:
6
Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von
;
Evanschitzky, Heiner
; …
- In:
Journal of business research : JBR
60
(
2007
)
7
,
pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
Saved in:
7
Asymmetric consumer learning and inventory competition
Gaur, Vishal
;
Park, Young-Hoon
- In:
Management science : journal of the Institute for …
53
(
2007
)
2
,
pp. 227-240
Persistent link: https://www.econbiz.de/10003435715
Saved in:
8
The movie experience: a revised approach to determinants of satisfaction
Ladhari, Riadh
- In:
Journal of business research : JBR
60
(
2007
)
5
,
pp. 454-462
Persistent link: https://www.econbiz.de/10003451473
Saved in:
9
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
10
Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Yong-ki
;
Lee, Choong-Ki
;
Lee, Seung-kon
;
Babin, …
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
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