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The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance
Espino-Rodríguez, Tomás F.; Gil-Padilla, Antonia M. - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10010515381
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Continuous improvement philosophy : literature review and directions
Jagdeep Singh; Harwinder Singh - In: Benchmarking : an international journal ; BIJ 22 (2015) 1, pp. 75-119
Persistent link: https://www.econbiz.de/10010519962
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A problem-solving routine for improving hospital operations
Ghosh, Manimay; Sobek, Durward K., II. - In: Journal of health organization and management 29 (2015) 2, pp. 252-270
Persistent link: https://www.econbiz.de/10011303643
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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Reducing greenhouse gas emissions through operations and supply chain management
Plambeck, Erica L. - In: Energy economics 34 (2012), pp. 64-74
Persistent link: https://www.econbiz.de/10009692888
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Measuring the variance of customer waiting time in service operations
Zhao, Xiaofeng; Hou, Jianrong; Gilbert, Kenneth C. - In: Management decision : MD 52 (2014) 2, pp. 296-312
Purpose: Waiting lines and delays have become commonplace in service operations. As a result, customer waiting time guarantee is a widely used competition strategy in service industries. To implement waiting time guarantee strategy, managers need to not only know the average of waiting time, but...
Persistent link: https://www.econbiz.de/10010354244
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Should we try out for the major leagues? : a call for research in sport operations management
Kauppi, Katri; Moxham, Claire; Bamford, David - In: International journal of operations & production … 33 (2013) 10, pp. 1368-1399
Persistent link: https://www.econbiz.de/10010202234
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Extending the use of institutional theory in operations and supply chain management research : review and research suggestions
Kauppi, Katri - In: International journal of operations & production … 33 (2013) 10, pp. 1318-1345
Persistent link: https://www.econbiz.de/10010202236
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Reconfiguration of supply chain network : an ISM-based roadmap to performace
Dev, Navin K.; Shankar, Ravi; Dey, Prasanta Kumar - In: Benchmarking : an international journal ; BIJ 21 (2014) 3, pp. 386-411
Persistent link: https://www.econbiz.de/10010351428
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Cash flow management and manufacturing firm financial performance : a longitudinal perspective
Kroes, James R.; Manikas, Andrew S. - In: International journal of production economics 148 (2014), pp. 37-50
Persistent link: https://www.econbiz.de/10010251554