Purpose – The purpose of this paper is to examine the changes in governance structures that evolved as reverse logistics systems were developed. The UK car crash repair sector was used as a case study. Design/methodology/approach – The value‐chain governance framework proposed by Gereffi...

Purpose – This paper aims to use institutional theory to explore the role of human resource (HR) practices as carriers in the evolution of interdependent supply relationships. Design/methodology/approach – This is a qualitative study of an inter‐firm supply relationship where the two...

It has become clear that business process re‐engineering (BPR) draws on the knowledge and skills from many of the traditional management disciplines. The adoption of the process paradigm for managing enterprises creates new challenges of reconciling the relative roles of functions and...

Describes the use of a meta‐level model to discover the core operations process, and how the boundaries around the business process were identified at an automotive manufacturer. Evidence was then collected both qualitatively and quantitatively for two models that shared the same business...